AirChat - Refund Policy

Last Updated: 15 Nov 2025

Refund Policy Overview

AirChat will offer optional premium subscription plans (monthly and yearly) that will be processed and managed through the Google Play Store and Apple App Store. This refund policy outlines the terms and conditions for requesting refunds for these purchases.

BinaryScript ("we", "us", or "our") is committed to customer satisfaction and will work with you to resolve any issues related to your purchase.

Future Premium Features

When launched, AirChat premium subscriptions will include:

• Group Chat: Create and participate in group conversations with multiple users on the same network
• Enhanced File Sharing: Larger file size limits and faster transfer speeds
• Priority Support: Faster response times for customer support inquiries
• Advanced Features: Additional customization options and functionality
• Ad-Free Experience: No advertisements (if ads are introduced in free version)

Google Play Store Refunds

For purchases made through the Google Play Store, refund requests are handled directly by Google, not by BinaryScript. According to Google's policy:

• For eligible in-app purchases and new subscriptions, you can request a refund within 48 hours of purchase
• To request a refund, visit Google Play Order History, select your AirChat purchase, and click "Request a refund"
• For subscription purchases, you may cancel at any time, but the subscription will remain active until the end of the current billing period
• No refunds are provided for the current subscription period after the initial 48-hour window, except in special circumstances (see below)
• Google makes all final decisions regarding refunds for Google Play purchases

Apple App Store Refunds

For purchases made through the Apple App Store, refund requests are handled directly by Apple, not by BinaryScript. According to Apple's policy:

• You can request a refund through Apple's Report a Problem website
• Sign in with your Apple ID and select the purchase you want to request a refund for
• Choose your reason for the refund and submit your request
• Apple will review your request and notify you of their decision
• Refund eligibility is determined by Apple according to their policies

Planned Subscription Options

AirChat will offer the following premium subscription options:

• Monthly Subscription: Billed monthly, auto-renews every month
• Yearly Subscription: Billed annually, auto-renews every year (best value, typically includes discount)

Subscription Cancellations

For Google Play (Android):

You may cancel your AirChat premium subscription at any time through your Google Play account settings:

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
3. Tap "Payments & subscriptions"
4. Tap "Subscriptions"
5. Find the AirChat subscription and tap it
6. Tap "Cancel subscription" and follow the on-screen instructions

For Apple App Store (iOS):

You may cancel your AirChat premium subscription through your iOS device settings:

1. Open the Settings app on your iOS device
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find AirChat and tap it
5. Tap "Cancel Subscription" and confirm

Important notes about subscription cancellations:

• Canceling a subscription will stop automatic renewal
• You will still have access to premium features until the end of your current billing period
• No prorated refunds are provided for partial billing periods
• You can resubscribe at any time after cancellation
• Your locally stored messages and data will NOT be affected by subscription cancellation
• Free version features will remain accessible after cancellation

Eligibility for Refunds

Refunds may be considered in the following circumstances:

• The purchase was made within the last 48 hours (Google Play) or within Apple's refund window
• Technical issues prevent you from accessing premium features despite troubleshooting attempts
• The app fails to deliver core premium functionality as described (e.g., group chat not working, file sharing failures)
• Duplicate or unauthorized charges occurred
• Billing errors or incorrect subscription charges

Special Circumstances and Technical Issues

If you encounter technical issues with AirChat premium features that prevent you from using them, please contact us at [email protected] before requesting a refund through your app store.

We will make every effort to:

• Diagnose and resolve technical issues promptly
• Provide troubleshooting assistance and support
• Offer alternative solutions or workarounds
• Update the app to fix bugs affecting premium features

In exceptional cases where the app fails to deliver the premium functionality as described and we are unable to resolve the issue within a reasonable timeframe, you may request assistance for a refund beyond the standard app store refund window. In such cases:

1. Contact us at [email protected] with detailed information about the issue
2. Include your Google Play order number / Apple transaction ID
3. Provide the email address associated with your app store account
4. Describe the specific premium functionality that is not working as expected
5. Include any error messages, screenshots, or steps to reproduce the issue
6. Allow us reasonable time to attempt to resolve the issue (typically 7-14 business days)

Please note that we cannot directly process refunds for app store purchases, but we can assist in documenting valid technical issues to support your refund request with app store support.

Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions that have been active for more than 48 hours (Google Play) without technical issues
• Subscriptions that have been used to access premium features during the billing period
• Subscriptions canceled after the renewal date has passed
• Refund requests based on personal preference or change of mind after the refund window
• Subscriptions where the user was able to successfully use premium features
• Charges incurred due to failure to cancel before the renewal date
• Refunds based on dissatisfaction with premium features after successfully using them
• Refunds for network connectivity issues (AirChat requires local WiFi network)

Free Trial Period

When premium features launch, we may offer a free trial period. During the trial:

• You can access all premium features at no cost
• You must cancel before the trial ends to avoid charges
• Trials are typically available to new subscribers only
• After the trial, your subscription will automatically convert to a paid plan
• Canceling during the trial period results in no charges

Data Retention After Refund

If you receive a refund:

• Your premium subscription will be immediately canceled
• You will lose access to premium features (group chat, enhanced file sharing, etc.)
• Your messages stored locally on your device will NOT be deleted
• You can continue using the free version of AirChat
• Messages and media you created during the premium period will remain on your device
• Basic app functionality will continue to work normally

Refund Processing Timeline

For approved refunds:

• Google Play typically processes refunds within 48 hours of approval
• Apple typically processes refunds within 48 hours of approval
• It may take 3-5 business days for the refund to appear in your account, depending on your payment method
• Credit card refunds may take one or two billing cycles to appear on your statement

Fraudulent Purchases and Chargebacks

If you believe a purchase was made without your authorization:

• Contact Google Play or Apple App Store support immediately to report unauthorized charges
• Secure your account by changing your password
• Enable two-factor authentication on your account
• Review your app store purchase history regularly

Please note that initiating a chargeback without first contacting your app store or us may result in suspension of your account and loss of access to premium features.

Fair Usage Policy

We reserve the right to:

• Deny refund assistance for repeated refund requests
• Investigate suspicious refund patterns that may indicate abuse
• Suspend or terminate accounts engaged in refund fraud
• Limit future purchases for users with excessive refund requests
• Take action against accounts that subscribe, use premium features extensively, and then request refunds repeatedly

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending an in-app notification for significant changes
• Notifying you before premium features launch

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at:

BinaryScript
Email: [email protected]
Subject: AirChat - Refund Request
Response Time: We typically respond within 24-48 hours during business days

Additional Resources

• Privacy Policy - How we handle your data
• Terms of Service - Terms of using AirChat
• Delete Account - How to delete your account
• Google Play Refund Policy - Official Google refund guidelines
• Apple App Store Refund Policy - Official Apple refund guidelines