Refund Policy
Attendance Tracker > Refund Policy > Last Updated: 30 January 2026

Refund Policy for Attendance Tracker

Last Updated: 30 January 2026

This Refund Policy explains how refunds are handled for the Attendance Tracker mobile application (the "App") provided by Binaryscript Private Limited ("we," "us," or "our").

Payment Processing

All payments and refunds are processed through Google Play Store. We do not directly process payments or refunds. Google Play handles all subscription billing, payment processing, and refund requests.

1. Free Version

The free version of the App includes:

  • Full functionality for attendance tracking and salary calculation
  • Basic PDF report generation
  • Multi-language support (11 Indian languages)
  • Google AdMob advertisements

No payment is required for the free version, and therefore no refunds are applicable.

2. Premium Subscriptions
2.1 Premium Benefits

Premium subscriptions provide:

  • Unlimited PDF report generation
  • Advanced report customization
  • Ad-free experience
  • Priority customer support
  • Additional features as they are added
2.2 Subscription Details

Premium subscriptions are available through Google Play Store with the following pricing (in Indian Rupees - INR):

  • Monthly subscription
  • Yearly subscription
  • Lifetime purchase (one-time payment)

Exact pricing is displayed in the App.

3. Auto-Renewal
Important: Auto-Renewal

Premium subscriptions automatically renew unless you cancel at least 24 hours before the end of the current period. Your Google Play account will be charged for renewal within 24 hours prior to the end of the current period.

4. Cancellation

You may cancel your subscription at any time through your Google Play account settings:

  1. Open the Google Play Store app on your device
  2. Tap Menu → Subscriptions
  3. Select Attendance Tracker
  4. Tap Cancel subscription

Cancellation takes effect at the end of the current billing period. You will retain access to premium features until the end of the paid period. No refund will be provided for the remaining time in the current subscription period.

5. Refund Eligibility
5.1 48-Hour Refund Window
Automatic Approval Window

Within 48 hours of purchase: Google Play typically approves refund requests automatically if submitted within 48 hours of the initial purchase. This is the best time to request a refund if you are not satisfied with the purchase.

5.2 After 48 Hours

After the 48-hour window, refund requests are reviewed on a case-by-case basis by Google Play. Approval is not guaranteed and depends on Google's refund policies and the circumstances of your request.

5.3 Refundable Situations

Refunds may be granted in the following situations:

  • Accidental Purchase: You purchased a subscription by mistake
  • Duplicate Charges: You were charged multiple times for the same subscription
  • Technical Issues: The App has technical problems that prevent you from using premium features
  • Unauthorized Charges: Your account was charged without your authorization
5.4 Non-Refundable Situations

Refunds are generally NOT provided in the following cases:

  • Partial subscription periods (no pro-rated refunds)
  • Change of mind after the 48-hour window
  • Failure to cancel before the renewal date
  • Data loss (local storage is user's responsibility)
  • Device incompatibility (if device meets stated requirements)
  • User error or misunderstanding of features
6. How to Request a Refund
6.1 Request Through Google Play App
Step-by-Step Instructions:
  1. Open the Google Play Store app on your Android device
  2. Tap the Menu icon (three horizontal lines) or your Profile picture
  3. Select Payments & subscriptions
  4. Tap Budget & history
  5. Find the Attendance Tracker purchase you want to refund
  6. Tap Request a refund
  7. Select the reason for your refund request
  8. Submit your request
6.2 Request Through Google Play Website

You can also request a refund through the Google Play website:

6.3 Contact Google Play Support

If you need assistance with the refund process, contact Google Play support directly:

7. Free Trial Cancellation

If we offer a free trial period:

  • You can cancel at any time during the free trial
  • Cancel before the trial ends to avoid being charged
  • If you cancel during the trial, you will not be charged
  • If you do not cancel before the trial ends, you will be automatically charged for the subscription

Important: To avoid charges, you must cancel at least 24 hours before the free trial period ends.

8. Discretionary Refunds

In exceptional circumstances, we may offer discretionary refunds outside of Google Play's standard refund policy. To request a discretionary refund:

  1. Contact us at [email protected]
  2. Include your Google Play order number
  3. Provide a detailed explanation of your situation
  4. Explain why a refund should be granted

We will review your request on a case-by-case basis. Approval is at our sole discretion and is not guaranteed.

9. Refund Processing Time

If your refund is approved by Google Play:

  • Google Play processing: Typically 3-5 business days
  • Bank processing: Additional 5-10 business days (depends on your bank/payment method)
  • You will receive a confirmation email from Google Play when the refund is processed
  • The refund will be credited to the original payment method used for the purchase
10. Contact for Technical Issues
Before Requesting a Refund

If you are experiencing technical issues with the App, please contact us first at [email protected]. Many technical problems can be resolved quickly, and you may not need to request a refund.

Our support team can help with:

  • App crashes or errors
  • Premium feature access issues
  • PDF report generation problems
  • Google Drive backup/restore issues
  • Subscription activation problems
11. Multi-Language Support

Support Availability: Our customer support is available in English and Hindi. The App itself supports 11 Indian languages (Hindi, English, Gujarati, Marathi, Bengali, Tamil, Telugu, Kannada, Malayalam, Punjabi, Odia).

12. Premium Features Value

Before requesting a refund, consider the value premium features provide:

  • Unlimited PDF Reports: Generate as many reports as you need without restrictions
  • Advanced Customization: Customize reports to match your business needs
  • Ad-Free Experience: Enjoy uninterrupted workflow without advertisements
  • Priority Support: Get faster responses to your questions and issues
  • Future Features: Access to new premium features as they are added
13. Questions About Refunds

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Binaryscript Private Limited
Email: [email protected]
Website: https://binaryscript.com

We will respond to your inquiry within 30 business days.

14. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy. The "Last Updated" date at the top of this page indicates when the policy was last revised.

15. Related Policies

For more information about our App and policies, please see:

Refund Policy Summary
  • ✓ Free Version: No payment required, no refunds applicable
  • ✓ Payment Processor: All payments and refunds handled by Google Play
  • ✓ 48-Hour Window: Best chance for automatic refund approval
  • ✓ Auto-Renewal: Cancel at least 24 hours before renewal to avoid charges
  • ✓ Cancellation: Effective at end of billing period, no partial refunds
  • ✓ Refund Requests: Submit through Google Play Store app or website
  • ✓ Processing Time: 3-5 business days (Google Play) + bank processing
  • ✓ Free Trials: Cancel before trial ends to avoid charges
  • ✓ Technical Issues: Contact us first - many issues can be resolved
  • ✓ Support Languages: English and Hindi support available
  • ✓ Discretionary Refunds: Contact [email protected] for exceptional cases