Refund Policy
Offline Shop > Refund Policy > Last Updated: 30 January 2026

Refund Policy for Offline Shop

Last Updated: January 30, 2026

This Refund Policy explains how refunds, cancellations, and subscription management work for Offline Shop. By purchasing a subscription or in-app product, you agree to the terms outlined below.

Company Information:
BinaryScript Private Limited
India
Email: [email protected]

1. Payment Processing
Google Play Handles All Payments

All purchases, payments, and refunds for Offline Shop are processed through Google Play Store. We do not directly handle payment information or process refunds. For any payment or refund issues, you must contact Google Play Store support or request a refund through your Google Play account.

2. Free Version

The free version of Offline Shop requires no payment and therefore has no refunds. The free version includes:

  • Full functionality with unlimited products and orders
  • Advertisement-supported experience
  • Access to all core features
3. Premium Subscription Plans

Offline Shop offers the following premium subscription options:

Premium Plans:

  • Monthly Subscription: ₹99/month (ad-free experience)
  • Yearly Subscription: ₹999/year (ad-free, save 16%)
  • Lifetime Purchase: ₹2,999 (one-time payment, ad-free forever)

Premium benefits include:

  • Completely ad-free experience
  • All premium features unlocked
  • Priority customer support
  • Access to future premium features
4. Subscription Auto-Renewal
Auto-Renewal Notice

Monthly and Yearly subscriptions automatically renew unless canceled.

  • Your subscription will renew automatically at the end of each billing period
  • You will be charged 24 hours before the renewal date
  • You will receive a notification before the charge
  • To avoid being charged, cancel at least 24 hours before the renewal date
  • The Lifetime plan does not auto-renew (one-time payment)
5. Canceling Your Subscription

You can cancel your subscription at any time through your Google Play account settings. When you cancel:

  • Your subscription remains active until the end of the current billing period
  • You will continue to have access to premium features until the period ends
  • You will not be charged for the next billing period
  • Your subscription will not automatically renew
  • No partial refunds are provided for the remaining time in the current period (except as required by law)

How to Cancel: Open Google Play Store → Tap your profile icon → Subscriptions → Select "Offline Shop" → Tap "Cancel subscription"

6. Refund Window and Eligibility
6.1 48-Hour Refund Window
Automatic Refund Approval

Within 48 hours of purchase, you can request a refund directly through Google Play, and it will typically be approved automatically. This is Google Play's standard refund policy for in-app purchases and subscriptions.

6.2 After 48 Hours

After the 48-hour window:

  • Refund requests will be reviewed on a case-by-case basis by Google Play
  • Refunds are not guaranteed but may be granted in exceptional circumstances
  • You may also contact us directly at [email protected] for assistance
6.3 Refund Eligibility

Refunds may be granted for:

  • Accidental purchases: If you purchased by mistake
  • Duplicate purchases: If you were charged multiple times for the same purchase
  • Technical issues: If the premium features did not work as described due to app bugs
  • Unauthorized charges: If someone made a purchase without your permission
6.4 Non-Refundable Cases

Refunds are generally NOT provided for:

  • Partial periods: If you cancel mid-cycle, no refund is given for unused time
  • Change of mind: If you simply decide you no longer want the subscription after 48 hours
  • Failure to cancel: If you forgot to cancel before the renewal date
  • Data loss: We are not responsible for data loss (all data is stored locally on your device)
  • Device compatibility: If your device is incompatible (check requirements before purchase)
  • User error: Misuse of the app or failure to use premium features
7. How to Request a Refund
7.1 Request Through Google Play App (Recommended)

Follow these steps to request a refund:

  1. Open the Google Play Store app on your Android device
  2. Tap the menu icon (three horizontal lines) or your profile icon in the top right
  3. Select "Payments & subscriptions" → "Budget & history"
  4. Find and tap the Offline Shop purchase you want to refund
  5. Tap "Request a refund" or "Report a problem"
  6. Select a reason for the refund request
  7. Follow the on-screen instructions to submit your request
7.2 Request Through Google Play Website

Alternatively, request a refund via the web:

  1. Go to Google Play Order History
  2. Sign in with your Google account
  3. Find the Offline Shop purchase
  4. Click "Request a refund" or "Report a problem"
  5. Select a reason and submit your request
7.3 Contact Google Play Support

If the above methods don't work, contact Google Play support directly:

  • Visit the Google Play Help Center
  • Use the "Contact us" option to reach Google support
  • Provide your order number and reason for the refund request
8. Discretionary Refunds

In certain exceptional circumstances, we may provide discretionary refunds outside of Google Play's standard policy. To request a discretionary refund:

  • Contact us at [email protected]
  • Include your Google Play order number (found in your purchase receipt email)
  • Explain the reason for your refund request in detail
  • Provide any relevant screenshots or information

Note: Discretionary refunds are reviewed on a case-by-case basis and are not guaranteed. We reserve the right to approve or deny any refund request at our discretion.

9. Refund Processing Time

Once a refund is approved:

  • Google Play refunds: Typically processed within 3-5 business days
  • Bank/credit card processing: May take an additional 5-10 business days depending on your financial institution
  • Discretionary refunds: May take up to 14 business days to process and reach your account

You will receive a confirmation email from Google Play when the refund is processed.

10. Technical Issues and Support
Contact Us Before Requesting a Refund

If you're experiencing technical issues with the app or premium features, please contact us at [email protected] before requesting a refund. Many issues can be quickly resolved through our support team, and we're committed to ensuring you have a good experience with Offline Shop.

Our support team can assist with:

  • App crashes or bugs
  • Premium features not working
  • Subscription activation issues
  • Data backup and recovery guidance
  • General troubleshooting
11. Lifetime Purchase

The Lifetime purchase (₹2,999) is a one-time payment for permanent ad-free access. Important points:

  • No recurring charges or auto-renewal
  • Access to premium features for the lifetime of the app
  • Subject to the same 48-hour refund window as subscriptions
  • After 48 hours, refunds are evaluated on a case-by-case basis
  • Tied to your Google Play account
12. Legal Requirements

Refund rights may vary based on your country's consumer protection laws:

  • Indian users: Subject to applicable consumer protection laws in India
  • EU/EEA users: You have a 14-day withdrawal right under EU consumer protection laws
  • Other regions: Subject to local consumer protection regulations

Where local laws provide more favorable refund rights than this policy, those laws take precedence.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be communicated by:

  • Updating the "Last Updated" date at the top of this page
  • Posting a notice in the App
  • Notifying users through the App or email (for material changes)

Your continued use of premium features after changes constitutes acceptance of the updated Refund Policy.

14. Contact Us

If you have questions about refunds, cancellations, or subscriptions, please contact us:

BinaryScript Private Limited
Email: [email protected]
Subject Line: "Refund Request - Offline Shop" or "Subscription Question - Offline Shop"
Response Time: Within 2-5 business days

When contacting us, please include:

  • Your Google Play order number (from your receipt email)
  • The date of purchase
  • A description of the issue or reason for your refund request
  • Any relevant screenshots or error messages
Summary of Key Points
  • All payments and refunds are processed through Google Play Store
  • 48-hour refund window with automatic approval
  • Subscriptions auto-renew unless canceled 24 hours before renewal
  • Cancellations take effect at the end of the billing period
  • No partial refunds for unused time
  • Contact us at [email protected] for technical issues before requesting a refund
  • Discretionary refunds available on a case-by-case basis