Refund Policy for Simple Invoice - GST Invoice Maker

Last Updated: 18 Nov 2025

Introduction

This Refund Policy explains our policies regarding refunds and cancellations for the Simple Invoice mobile application (the "App") operated by BinaryScript ("we," "our," or "us").

Contact Information:
Email: [email protected]
Website: https://binaryscript.com

1. Current Status: Free App

1.1 No Paid Features

As of the last update of this policy, Simple Invoice is 100% free and includes:

• All core features (invoice creation, GST calculations, PDF export)
• Unlimited usage (no limits on invoices, customers, or products)
• No advertisements
• No subscriptions or recurring charges
• No in-app purchases
• No premium tiers or paid upgrades

1.2 No Refunds Applicable

Since the App is currently free:

• There are no payments to refund
• There are no subscriptions to cancel
• There are no charges of any kind

2. Future Premium Features

2.1 Advance Notice

If we introduce paid features in the future, we will:

• Provide advance notice (at least 30 days) to all users
• Update this Refund Policy with detailed terms
• Clearly distinguish between free and premium features
• Ensure existing features remain free
• Offer transparent pricing

2.2 Opt-In Only

Any future premium features will be:

• Completely optional (opt-in only)
• Clearly marked as premium/paid
• Not required for basic invoice creation
• Available for trial before purchase (where applicable)

3. Future Refund Policy (If Premium Features Are Introduced)

If we introduce paid features, the following refund policy will apply:

3.1 Subscription Refunds

For monthly or annual subscriptions (if introduced):

Google Play Store (Android):

• Refunds are handled by Google Play Store
• You can request a refund within 48 hours of purchase
• Refunds are at Google's discretion based on their policies
• To request a refund: Google Play Store → Account → Order History → Request Refund

Apple App Store (iOS):

• Refunds are handled by Apple
• You can request a refund within 90 days of purchase
• Refunds are at Apple's discretion based on their policies
• To request a refund: reportaproblem.apple.com

3.2 Our Refund Policy (Direct Purchases)

If we offer direct purchases (not through app stores):

7-Day Money-Back Guarantee:

• You can request a full refund within 7 days of purchase
• No questions asked
• Full refund to original payment method

After 7 Days:

• Refunds will be considered on a case-by-case basis
• Valid reasons include: technical issues, billing errors, duplicate charges
• No refunds for change of mind after 7 days

3.3 Non-Refundable Situations

Refunds will NOT be provided for:

• Partial subscription periods (pro-rated refunds not available)
• Change of mind after the refund period
• User error or misuse of the App
• Violation of Terms of Service leading to account suspension
• Technical issues on the user's device (not caused by the App)
• Lack of understanding of features (try before you buy)

3.4 Free Trials

If we offer free trials for premium features:

• You will be notified before the trial ends
• You can cancel anytime during the trial
• No charges if you cancel before trial ends
• Automatic billing begins only after trial period

4. Cancellation Policy (Future Premium Features)

4.1 How to Cancel Subscriptions

If we introduce subscriptions, you can cancel anytime:

Google Play Store:

1. Open Google Play Store app
2. Tap Menu → Subscriptions
3. Select Simple Invoice subscription
4. Tap "Cancel Subscription"
5. Confirm cancellation

Apple App Store:

1. Open Settings on your iPhone/iPad
2. Tap your name → Subscriptions
3. Select Simple Invoice subscription
4. Tap "Cancel Subscription"
5. Confirm cancellation

4.2 After Cancellation

• You retain access until the end of the billing period
• No refund for the current billing period
• Automatic renewal stops
• You can resubscribe anytime
• Free features remain fully accessible

5. Billing and Payment

5.1 No Current Charges

Currently, there are no charges, subscriptions, or payments of any kind for Simple Invoice.

5.2 Future Billing (If Applicable)

If we introduce paid features:

• Pricing will be clearly displayed before purchase
• All prices in Indian Rupees (INR) or local currency
• Inclusive of applicable taxes (GST)
• Billing through Google Play or Apple App Store
• Secure payment processing (we don't store payment info)

5.3 Billing Errors

If you notice any billing errors or unauthorized charges:

• Contact us immediately at [email protected]
• Provide transaction details and receipt
• We will investigate within 5-7 business days
• Refunds for confirmed errors will be processed immediately

6. Refund Process (Future)

6.1 How to Request a Refund

If paid features are introduced and you need a refund:

Step 1: Check Eligibility

• Is your purchase within the refund period?
• Do you have a valid reason for refund?
• Have you tried resolving technical issues with support?

Step 2: Contact Us

• Email: [email protected]
• Subject: "Refund Request - Simple Invoice"
• Include: Purchase date, transaction ID, reason for refund

Step 3: Processing

• We will respond within 48 hours
• Review your request (1-3 business days)
• Approve or deny with explanation
• If approved, process refund to original payment method

6.2 Refund Timeline

• Review: 1-3 business days
• Processing: 3-5 business days
• Bank/Card credit: 5-10 business days (depends on bank)
• Total: 10-15 business days approximately

7. Data and Features After Refund

7.1 Your Data Remains Safe

If you receive a refund for premium features:

• Your business data remains on your device (stored locally)
• All invoices, customers, and products are preserved
• You don't lose any data you created
• Free features remain fully functional

7.2 Premium Features

After refund:

• Premium features will be disabled
• You can continue using all free features
• No data loss or account deletion
• You can resubscribe anytime

8. Contact Us for Refunds

For any refund-related inquiries or issues:

BinaryScript
Email: [email protected]
Website: https://binaryscript.com

Include in your email:

• Your full name
• Email address associated with your account
• Transaction ID or receipt
• Purchase date and amount
• Reason for refund request
• Platform (Google Play or Apple App Store)

We will respond to all refund requests within 48 hours.

9. App Store Policies

9.1 Google Play Store

Purchases through Google Play are subject to Google's refund policies:

• 48-hour refund window for most purchases
• Refunds at Google's discretion
• Request via: Google Play Store → Account → Order History
• More info: Google Play Refund Policy

9.2 Apple App Store

Purchases through Apple App Store are subject to Apple's refund policies:

• 90-day refund window
• Refunds at Apple's discretion
• Request via: reportaproblem.apple.com
• More info: Apple Refund Policy

10. Changes to This Refund Policy

We may update this Refund Policy when:

• We introduce paid features or subscriptions
• App store policies change
• Legal requirements change
• We improve our refund process

We will notify you of changes by:

• Updating the "Last Updated" date
• Posting the new Refund Policy in the App and website
• In-app notification for significant changes
• Email notification to registered users (for major changes)

11. Legal Rights

This Refund Policy does not affect your statutory rights under Indian consumer protection laws, including:

• Consumer Protection Act, 2019
• Information Technology Act, 2000
• Right to refund for defective products or services
• Right to dispute unauthorized charges

If you are not satisfied with our refund decision, you may:

• File a complaint with consumer forum
• Dispute the charge with your bank or credit card company
• Seek legal remedies under applicable laws

12. Frequently Asked Questions

Q: Is Simple Invoice really free?

A: Yes! Simple Invoice is currently 100% free with all features included. No subscriptions, no in-app purchases, no ads, no hidden costs.

Q: Will Simple Invoice always be free?

A: All core features (invoice creation, GST calculations, PDF export) will always remain free. We may introduce optional premium features in the future, but the free version will remain fully functional.

Q: If I start using the free app now, will I be charged later?

A: No. You will never be charged without your explicit consent. If we introduce paid features, they will be optional add-ons that you must actively choose to purchase.

Q: Do you offer refunds for technical issues?

A: Since the app is currently free, there's nothing to refund. If you experience technical issues, please contact support at [email protected] and we'll help resolve them.

Q: What if I accidentally purchase a premium feature in the future?

A: Contact us within 7 days for a full refund, or request a refund through the app store (Google Play or Apple App Store) based on their policies.

Q: Can I get a refund if I change my mind?

A: If paid features are introduced: Yes, within 7 days of purchase (or per app store policies). After 7 days, refunds are at our discretion.

Q: Will I lose my data if I get a refund?

A: No! All your business data (invoices, customers, products) is stored locally on your device. Refunds only affect premium features; your data remains safe.

Q: How do I contact support for billing issues?

A: Email us at [email protected] with your transaction details. We respond within 48 hours.

BinaryScript
Committed to transparency and fair pricing

Last Updated: 18 Nov 2025