Refund Policy
ListDial > Refund Policy > Last Updated: 5 August 2026

ListDial - Refund Policy

Last Updated: August 5, 2026

Refund Policy Overview

Binaryscript Private Limited maintains a strict no-refund policy for all subscriptions and in-app purchases made through ListDial. All sales are final. By making a purchase, you acknowledge and agree that all payments are non-refundable.

ListDial requires an active subscription to use. How you pay depends on your region, which is determined by your Google Play account country. Depending on that region, payment is taken either by Google Play or, for users in India, directly by Binaryscript Private Limited ("BinaryScript", "we", "us", or "our") over UPI.

Payment Processing

All subscription payments for ListDial are processed through one of the following:

  • PhonePe / UPI — for users in India, including UPI AutoPay mandates where offered. These payments are managed and processed directly by BinaryScript, and your entitlement is verified against our servers.
  • Google Play Billing — for users outside India, and for existing subscribers who purchased through Google Play before India moved to PhonePe.

We never receive or store your card numbers, UPI PIN, bank credentials or similar payment credentials. All transactions are final once payment is successfully completed.

No Refund Policy

BinaryScript does not offer refunds for any payments made for ListDial subscriptions or in-app purchases. This is a strict policy with no exceptions.

PhonePe / UPI (India)

Payments made through PhonePe are collected directly by BinaryScript and are non-refundable. We do not process refunds for completed UPI transactions or for UPI AutoPay debits, including partially used billing periods. No trial period is offered on PhonePe / UPI purchases, so please review the plan and price shown before you confirm the payment.

Google Play Store (Outside India)

BinaryScript does not issue refunds for Google Play purchases. Google Play operates its own refund policy, independent of BinaryScript:

  • Google Play may offer refunds within 48 hours of purchase at their discretion
  • To request a refund from Google, visit Google Play Order History
  • Google makes all final decisions regarding refunds for Google Play purchases
  • Any refund granted by Google is at Google's sole discretion and is not provided by BinaryScript
Free Trials
  • We do not operate our own free trial
  • Where Google Play offers an introductory or free-trial period on the subscription, the terms shown to you in Google Play at the time of purchase govern that offer. Cancel at least 24 hours before the trial ends to avoid being charged.
  • No trial period is offered on PhonePe / UPI purchases
  • Charges for converted trials are non-refundable
Subscription Cancellations

You may cancel your ListDial subscription at any time. Cancelling stops future billing; it does not refund payments already made.

PhonePe / UPI (India):
  1. Open your UPI app (for example PhonePe)
  2. Tap your profile icon
  3. Go to Autopay (Manage Subscriptions / Mandates)
  4. Find the ListDial mandate
  5. Tap Cancel or Stop to end the recurring AutoPay

You can also email [email protected] with your registered account email to request cancellation.

Google Play (Outside India):
  1. Open the Google Play Store app on your Android device
  2. Tap the profile icon > Payments & subscriptions > Subscriptions
  3. Select ListDial
  4. Tap Cancel subscription and follow the on-screen instructions

Important notes about subscription cancellations:

  • Cancelling a subscription stops automatic renewal only
  • You will retain access until the end of your current billing period
  • Payments made prior to cancellation are non-refundable
  • No refunds are provided for partial use or early termination
  • Uninstalling the app does not cancel your subscription or your UPI AutoPay mandate — cancel it using the steps above
  • Deleting your ListDial account does not cancel your subscription either. See How to Delete Your Account.
  • You can resubscribe at any time after cancellation
All Purchases Are Non-Refundable

All purchases made through ListDial are final and non-refundable. This includes, but is not limited to:

  • Monthly subscriptions
  • Yearly subscriptions
  • Lifetime purchases
  • Any other in-app purchases
  • Subscription renewals (automatic or manual), including UPI AutoPay debits
  • Purchases where the user has accessed or used the App's features
  • Charges incurred due to failure to cancel before the trial or renewal date
Device Behaviour Is Not Grounds for a Refund

As disclosed in Section 2.2 and Section 8 of our Terms of Service, and before any purchase:

  • ListDial depends on your device's dialer, network, and operating system. Call detection behaviour varies between device manufacturers and Android versions.
  • Some manufacturers aggressively restrict background services and overlays, which can affect call tracking, Caller ID and the post-call outcome popup.
  • Optional features require permissions you grant yourself. Revoking a permission disables the feature that depends on it.
  • You should not rely on the App as the sole record of your business activity, and you are responsible for exporting and backing up your data.

These are known characteristics of the App and of Android device behaviour, disclosed before purchase, and are not grounds for a refund.

Consumer Protection Laws

Nothing in this policy limits any rights you may have under applicable mandatory consumer-protection laws in your jurisdiction. If you are an Indian consumer, your non-waivable rights under the Consumer Protection Act, 2019 remain in force. Where any law requires us to offer refunds in specific circumstances, we will comply with those legal obligations.

Technical Support

If you experience technical issues with ListDial — call outcomes not being recorded, the overlay not appearing, an import failing, or a payment that was debited but did not unlock your subscription — please contact us at [email protected]. Please include your device model, Android version and app version. Our team will make every effort to resolve the problem, including restoring an entitlement that was paid for but not applied to your account. Technical issues do not otherwise entitle users to a refund from BinaryScript.

Fraudulent Purchases and Chargebacks

If you believe a purchase was made without your authorization:

  • PhonePe / UPI: contact us immediately at [email protected] with your transaction or order reference to report the unauthorized charge
  • Google Play: contact Google Play support to report unauthorized charges
  • Secure your account and your UPI or Google account, and enable two-factor authentication where available

Unjustified chargebacks may result in immediate account suspension and permanent loss of access to the App. Please contact us or Google Play before initiating a chargeback with your bank or payment provider.

Fair Usage Policy

We reserve the right to:

  • Investigate suspicious purchase or refund patterns
  • Suspend or terminate accounts engaged in payment fraud or abuse
  • Limit future purchases for users with excessive refund requests through app stores
  • Take appropriate action against accounts that exploit our policies
Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last Updated" date.

Contact Information

If you have questions about this Refund Policy, please contact us at:

Binaryscript Private Limited
Email: [email protected]
Subject: ListDial - Refund Policy Inquiry
Address: Raipur, Chhattisgarh, India

When contacting us about a payment, please include:

  • Your transaction ID / order reference
  • The payment method used (PhonePe UPI or Google Play)
  • The email address associated with your account, where you have one
  • A description of your query
Additional Resources